Real Time Operation Center (RTOC)
Mission of RTOC
The Chandler Police Department Real Time Operations Center (RTOC) supports law enforcement operations by providing timely, accurate, and actionable intelligence to enhance officer safety, improve situational awareness, and support proactive policing efforts. We are committed to operating with integrity, professionalism, and a relentless focus on public safety. Through the ethical use of technology, we strive to increase operational efficiency, reduce response times, and assist in the effective resolution of critical incidents. Our mission is to be a force multiplier for public safety field units, ensuring the highest standards of support in service to our community.
Overview
The Real Time Operations Center (RTOC) is a technology and information center that helps support public safety operations across the city. RTOC personnel monitor active calls, major incidents, special events, and public safety concerns while working closely with officers and investigators in the field.
By using advanced technology such as camera systems, computer-aided dispatch, police mapping software, and law enforcement databases, RTOC assists with investigations and emergency response efforts. Personnel can help locate suspects, identify vehicles, review digital evidence, and provide real-time updates during active incidents. RTOC operators can also gain virtual situational awareness of an incident before officers are dispatched to the scene.
The RTOC has been in operation since 2024 and has been recognized by city, department, and community leaders for its role in supporting public safety operations. It enhances public safety across the community through the innovative use of technology, proactive problem solving, and dedicated operational support. By working closely with public and private partners, the RTOC strengthens collaboration and continues to develop new opportunities that improve real-time support and community safety efforts.
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One Year Later: The Real Time Operations Center
Chandler Camera Connect Program
The Chandler Police Department seeks to partner with community members, businesses, and organizations to help keep our city safe. The Chandler Camera Connect Program is a voluntary initiative that allows participants to register their security cameras and support real-time video sharing when needed for public safety purposes. Residents, businesses, and organizations throughout Chandler are encouraged to participate.
Chandler Camera Connect Program – Residents
The Chandler Police Department would like to partner with our community in crime deterrence and prevention. The Chandler Camera Connect Program is a completely voluntary program that allows City of Chandler residents to register their privately owned cameras with the police department. Participation in the program allows for faster communication with officers or detectives, helping preserve critical evidence and improving the efficiency of investigations.
CLICK HERE to register your residential camera.
Chandler Camera Connect Program – Businesses or Organizations
The Chandler Police Department would like to partner with business and organizations within the Chandler community. Businesses and organizations can register their cameras and, opt-in to connect their cameras to the Chandler Police Department Real Time Operations Center. This partnership provides the ability for the RTOC to be virtually on-scene and provide first responders with critical information during an emergency. Follow the link below if you are a business or organization, who would like more information on this partnership.
CLICK HERE to register your business or organization camera and video sharing.
Frequently Asked Questions
Is the Real Time Operations Center constantly monitoring the community?
No. The Real Time Operations Center does not constantly monitor cameras. Camera systems around Chandler are monitored as needed during an active call for service, public safety incident, or to conduct criminal investigations.
What types of successes has the Real Time Operations Center had?
The Real Time Operations Center has had numerous successes since opening in 2024. We have assisted both patrol officers and detectives in identifying and locating suspects and suspect vehicles, locating missing children and vulnerable adults, and gathering evidence. Some of the cases the Real Time Operations Center has assisted in include homicides, armed robberies, human trafficking, burglaries, stolen vehicles and narcotics.
Click HERE to see our most recent RTOC successes.
Who works in the Real Time Operations Center?
The Real Time Operations Center is staffed with both police officers and professional staff personnel.
Is the Real Time Operations Center open 24/7?
No. The Real Time Operations Center is not operational 24/7.
How does the Real Time Operations Center operate to protect privacy and civil rights?
The RTOC operates in accordance with department policy, state and federal laws, and strict security and access controls to help protect privacy, civil rights, and the responsible use of technology.