Man Impersonating SRP Employee in Phone Scam

The Chandler Police Department has learned an individual is calling local businesses and identifying himself as an employee of Salt River Project (SRP).  This individual tells the victim that the power bill for the business is past due.  The impersonator adds that the power to the business will be shut off within an hour if it is not paid in full.

The victim is instructed to purchase a pre-paid credit card, in order to cover the past due account.  Then, the victim provides the credit card access code to the impersonator.  The victim is then advised that the account is current.

This is a phone scam. SRP will never contact a residential or business customer by telephone if the customer is past due and threaten to shut off power if a payment is not made immediately. SRP will send out a delinquent reminder bill if the account becomes eligible for disconnection.

SRP Customer Services offers these suggestions to avoid being a victim of this crime:

  • Never give your credit or debit card number or other personal information to any caller or visitor without knowing their true identity.
  • When any concern arises, immediately contact the account manager listed on the top portion of the SRP bill statement or the SRP Business Contact Center at (602) 236-8833.
  • Residential customers can call SRP at (602) 236-8888 for accurate information about their electric account, program information, or to confirm SRP employee identification. Additional information can be found at

If you receive or have received a similar phone call and have not reported it, please contact the Chandler Police Department at (480) 782-4130.