Chandler Police Department Offering Non-Emergency Text Messaging

non emergency textThe Chandler Police Department recently deployed non-emergency text messaging capabilities in our communications center in an effort to provide our citizens with an alternative means to contact the department. While many people utilize text messages for every day communication, it is also useful for those who have difficulty communicating such as those who are deaf, hard of hearing, and those who have speech disabilities. Text messaging is also a quick and anonymous means of communication for those who do not feel comfortable or are simply unable to make a voice call.

Providing non-emergency text messaging capabilities is also preparing our department and the community for the implementation of Next Generation 911, which provides text and video messaging to 911. It also allows operators to process information more expediently, handling voice calls and text messages simultaneously.

Citizens who wish to communicate with the police department through text message may do so by sending a message to our non-emergency number (480) 782-4130. We ask that you state the location and nature of your request and be prepared to answer any follow up questions that the call taker or dispatcher may ask. Text to non-emergency is a complement to, not a substitute for, existing voice based services. So, if text messaging is unavailable citizens should make a voice call to contact the department. Text messaging is not available for 911 at this time. Citizens who are experiencing an emergency must still make a voice call to 911 for assistance.